PRIVACY POLICY

LAST UPDATED: 09 AUGUST 2026

ABOUT THIS PRIVACY POLICY

Travaux is a registered business name of Rebecca Lloyd-Jones (ABN: 61 726 574 522).

Travaux (Travaux, we, us or our) respects the privacy of individuals who interact with our business.

This Privacy Policy explains how Travaux collects, holds, uses, discloses and protects personal information provided through our website, enquiries, meetings, professional engagements and other interactions with us.

Travaux is an Australian development strategy, advisory and project consultancy based in Melbourne, Victoria.

We manage personal information having regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable and use those principles as a benchmark for responsible privacy management.

PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with Travaux and may include:

your name, email address, telephone number and other contact details
your organisation, position and professional details
information submitted through our website, contact forms or booking system
meeting and appointment information
correspondence and communications with us
information about a property, development, project or proposed transaction
property addresses, ownership or project information provided to us
project documents, reports, plans, photographs and supporting material
information required to prepare proposals, agreements, invoices or administer an engagement
professional contacts and stakeholder information relevant to a project
information you provide when subscribing to publications, updates or other Travaux communications
technical information generated through use of our website, such as browser, device, IP address, cookies and website usage information where applicable
other information you voluntarily provide to us.

We generally do not seek sensitive personal information unless it is reasonably necessary for a particular purpose or you choose to provide it to us.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

contact Travaux
submit an enquiry through our website
make a booking
participate in a Microsoft Teams or other meeting
engage Travaux to provide professional services
provide project documentation or other information
correspond with us by email, telephone or other communication channels
subscribe to our publications or communications
attend an industry event or otherwise interact with us professionally.

We may also receive information from third parties where reasonably necessary for our work, including clients, consultants, professional advisers, government bodies, planning authorities, publicly accessible registers, property databases and other legitimate sources.

Where practical, we will collect personal information directly from the person concerned.

WHY WE COLLECT AND USE PERSONAL INFORMATION

Travaux may collect, hold and use personal information to:

respond to enquiries
assess prospective projects and engagements
arrange and conduct meetings
provide development strategy, feasibility, due diligence, advisory, project management and related professional services
research properties, projects and development matters
communicate with clients, prospective clients, consultants and other stakeholders
prepare proposals, scopes of work, agreements and invoices
administer client and project relationships
coordinate consultants and project stakeholders
manage our business operations
maintain professional and business records
provide publications, updates and other communications where appropriate
improve our website, services and business systems
meet legal, regulatory, insurance and professional obligations
protect our legitimate business interests and
undertake other activities reasonably connected with the operation of Travaux.

We will not ordinarily use personal information for an unrelated purpose unless permitted by law or you have consented to that use.

MEETING BOOKINGS AND ONLINE MEETINGS

Travaux uses third-party technology services, including Microsoft Bookings and Microsoft Teams, to schedule and conduct meetings.

When you make a booking, information such as your name, email address, telephone number, appointment details, guest information and information you voluntarily provide may be processed through these systems.

Online meeting services may also process information necessary to facilitate the meeting, including participant details, meeting communications and technical information.

Where a meeting is recorded or transcribed, Travaux will manage the resulting information in accordance with this Privacy Policy and any applicable legal requirements.

You should avoid providing unnecessary sensitive or confidential information through a booking form. Where documents or substantial project information are required before a meeting, Travaux may ask you to provide them separately through an appropriate business communication channel.

WEBSITE, COOKIES AND ANALYTICS

Our website may automatically collect limited technical information about visits to the site, including information relating to browser type, device, IP address, referring pages and website activity.

Travaux may use cookies, analytics tools and similar technologies to understand website performance, improve our website and understand how visitors interact with our content.

You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality.

DIRECT COMMUNICATIONS AND MARKETING

Where permitted by law, Travaux may use contact information to communicate with you about our services, publications, research, events or other matters reasonably relevant to your relationship with us.

You may unsubscribe from marketing communications at any time using an unsubscribe facility provided or by contacting Travaux.

Transactional, project or service-related communications may still be sent where necessary to administer an enquiry, booking or engagement.

DISCLOSURE OF PERSONAL INFORMATION

Travaux may disclose personal information where reasonably necessary to:

employees, contractors or authorised representatives of Travaux
consultants and professional advisers involved in a project
technology, cloud, website, communications and business service providers
accountants, insurers, lawyers and other professional advisers
planning authorities, councils, government agencies or other relevant bodies where required for an engagement
other parties where you have authorised us to do so or
another party where disclosure is required or authorised by law.

Travaux does not sell personal information.

CLOUD SERVICES AND OVERSEAS PROCESSING

Travaux uses third-party technology and cloud services to operate its business.

Some providers may store or process information using infrastructure located outside Australia. The location in which information is processed may vary according to the provider, service configuration and infrastructure being used.

Where reasonably practicable, Travaux takes steps to use reputable service providers and appropriate information-management practices.

Where the Australian Privacy Principles apply to Travaux, overseas disclosure of personal information will be managed having regard to APP 8.

STORAGE AND SECURITY

Travaux takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information concerned, these measures may include:

password protection
access controls
multi-factor authentication
secure cloud and technology services
software and device security
controlled access to project and client information
appropriate business and information-management processes.

No electronic storage system or method of transmission can be guaranteed to be completely secure.

RETENTION OF INFORMATION

Travaux retains personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, contractual, insurance, professional and record-keeping requirements.

Information that is no longer reasonably required may be securely deleted, destroyed or de-identified where appropriate.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact Travaux if you wish to:

request access to personal information we hold about you
request correction of information that is inaccurate, incomplete or out of date or
raise a question about how your personal information is handled.

We may need to verify your identity before providing access or making certain changes.

There may be circumstances in which access cannot be provided or information cannot be altered, including where required or permitted by law.

PRIVACY CONCERNS AND COMPLAINTS

If you have a concern or complaint about how Travaux has handled your personal information, please contact us using the details below.

We will consider the matter and respond within a reasonable period.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).

THIRD-PARTY WEBSITES and services

The Travaux website, publications or communications may contain links to third-party websites, services or resources.

Travaux is not responsible for the privacy practices, security or content of third-party websites or services. You should review the privacy policies applicable to those services separately.

CHANGES TO THIS PRIVACY POLICY

Travaux may update this Privacy Policy as our business, technology, services or legal obligations change.

The current version will be published on our website and identified by the Last updated date above.

CONTACT TRAVAUX

Travaux
Melbourne, Victoria, Australia
ABN: 61 726 574 522
Email: hello@travaux.com.au
Telephone: 0404 744 228
Website: travaux.com.au